most companies to promote their new brand or new products, the market may have a large number of the same type of brand. So in addition to attracting new users, companies should also focus on cultivating the loyalty of the above. In order to stand out in the fierce market, the following is the Changsha network to promote the hidden guest of the 5 recommendations for your reference:
1 to achieve your commitment
You have to
users to achieve the promised product value? If you can promise to bring value to users, so even if your products do not meet their expectations, the user will be on your products satisfied. Then you are satisfied with the brand, if you give the user more than you promised, then, of course, this is the best.
2 allows customers to enjoy the process
users use your product. If you can use the process to give users a pleasant experience, it will enhance the user loyalty and brand communication will play a very good effect. And this requires the company in the product usability, product design, user experience have to put a lot of effort.
3 positive response and support
service is the most direct way for the user to feel the brand to the user. If you want to develop more loyal users, in product guidance, service support, problem solving and other aspects to be careful and positive response to your users.
4 guide and focus on
successful customer service team to guide new users through a series of established processes to successfully use your product. In the first 90 days of a new user’s use of the product, the team should be able to identify any factors that users are not happy with, and identify the need to address or continue to focus on.
5 strategy for new customers and loyal customers
recommends that you don’t use the same strategy for new users and loyal customers. For different users, if there are different methods and service standards. For those who only use a product of new users can solve their problems so that they continue to use. For loyal users, you can provide brand new products, including a variety of recommendations, and timely response to them. I hope the author to share, help you!
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